PLEASE READ ALL INFORMATION CAREFULLY BEFORE SENDING SOMETHING BACK FOR RETURN!
1. Click on the icon 'RETURN/EXCHANGEFORM' (right) to open up our returns form
2. Print off form and fill out as much information as you can
3. Pack up your return nice and neatly with all tags still attached
4. Cut shipping label off the returns form (bottom left corner) of form and keep aside.
5. Enclose your form inside parcel and seal up
6. Attach shipping label that you cut off earlier to front of parcel and send!
Terms & Conditions;
If you ain't feeling it - don't sweat! You have 14 working days from purchase date to get your item(s) sent back to us for a refund/exchange.
We do not accept returns on all items, please check list below before sending your item(s) back.
We do not cover returns postage costs, so please don't spent too much getting it back to us! However, we do recommend that you post your item via tracked delivery or get a printed proof of postage receipt as we cannot be held responsible for any lost packages! Any lost packages have to be dealt with yourself.
We refund item cost AND original shipping costs. Yeah we are nice like that.
Your refund/exchange will be processed within 5 WORKING DAYS of it reaching our studio, so we will contact you within 5 working days of it arriving back. Please bare with us.
Please make sure your item is in an unworn, perfect, re-sellable condition- this means all tags still attached and no make-up, tan, perfume, sweat, beer or any detectable smells! We need to be able to sell our returned times on so please consider other customers when sending something back. Would you be happy to receive your returned item after paying full price? Be nice to our #hissyfitbitches
Items returned for exchange can only be swapped for the same item but in a different colour/size.
On the rare occasion of you receiving a faulty item, then let us know immediately. If an item is faulty on arrival and is unworn with tags attached, then we can offer a full refund. If an item becomes faulty after wearing then can only replace this for the same item, we will however need the item sent back to us for inspection by our factory before we reach a final decision. No matter how/when the item became faulty, we will reimburse your returns postage cost.
We can NOT accept returns/exchanges on the following items;
-Accessories & Jewellery (Belts / Invasion Chains / Clip on Chains)
-Mystery Party Packs
-Lingerie, Knickers, hosiery & Thongs
-ANY SALE ITEMS
Please not not send these items back to us, they will be sent straight back to you.
We are a small company, always doing the best we can. Please be kind.